An order management system (OMS) is the computerized solution that facilitates retailers to control customer orders from sales placement through order confirmation.
It consolidates customer data across omnichannel sales channels to support comprehensive visibility into shipping processing throughout the full lifecycle.
An OMS aids companies oversee the holistic order cycle efficiently, from the time a client submits an order management systemoms order to its accurate fulfillment and potential return.
It enhances inventory management by generating accurate analytics on stock availability and order history, allowing retailers to enhance their delivery approaches and enhance customer engagement.
An effective OMS combines with other operational systems like online store platforms, fulfillment management systems, accounting software, and logistics carriers to order management system facilitate a integrated order fulfillment process from start to completion.